Information Center
Reference Merchandise is more than just a supplier; we are a partner in your brand's journey. Founded on the principle of student empowerment, we handle the complexities of bulk manufacturing so you can focus on creativity and community.
FAQ
What is the minimum order quantity (MOQ)?
MOQs vary by product, but we generally start at 10 units for most bulk items to support smaller organizations.
How do I receive my quote?
Once you submit a request, our team will reach out via WhatsApp or Email within 24 hours with a formal quotation.
Terms & Conditions
1. Payment: A 50% non-refundable deposit is required to secure your order.
2. Artwork: Clients must provide high-quality vector files (.pdf or .svg).
3. Turnaround: Standard time is 7-14 business days plus shipping.
4. Liability: We are not responsible for courier delays once the package leaves our facility.
Return Policy
Due to the customized nature of bulk merchandise, returns are only eligible if the product is physically defective or if there is a significant error in printing compared to the approved mockup. Errors must be reported within 48 hours of delivery.